Answers to your questions
Help and contact
Can’t find the answer?
Common questions
Buying
How do I pay?
Straight to the seller, usually when you meet, with the item in hand. Nothing is paid online on Rekid.
Can it be delivered?
If the seller agrees, you can arrange a courier or the post. Rekid does not organize delivery, and the buyer pays for shipping.
How do I find the right size?
Sizes follow the child’s height in centimeters, with the age next to it (for example “68 · 4–6 mo”). Add your child in your profile and Rekid shows things in their size first.
The seller does not reply. What do I do?
Give it a day: many parents reply in the evening. If there is still no answer, the item may already be sold; look for a similar one among the listings.
I was scammed. What do I do?
If you sent money or gave someone your card details, call your bank right away. Then report the person on Rekid and do not delete the conversation. The steps in detail are in the guide How to buy safely.
Selling
How do I post a listing?
Tap “Sell”, take a few photos, then fill in the details and the price. The listing appears at once. The steps are in How it works.
How long does a listing stay up?
30 days. From “My listings” you can extend it, or mark it reserved or sold.
How do I mark an item reserved or sold?
In My listings, on your listing, tap “Mark reserved / sold”: reserved once you agree, sold after the handover.
What cannot be sold?
Medicines, baby food (formula too), used pacifiers, bottle nipples and breast pumps, used underwear and things unrelated to children. The full list is in the terms of use.
Account and cost
What does it cost?
Nothing. Listings, search and messages are free, and Rekid takes no commission on sales.
Do I need an account?
You can search, browse and save favorites without an account. You need one to write to someone, post a listing, leave a review or report something. Sign in with your email or another method you see when signing in.
How do I report a listing or a person?
Tap “Report” on the listing, on the person’s profile or in the conversation, and pick the reason. Moderators check every report. More in the safety tips.
How do I delete my account?
In your Profile, under “Account”. The account can be restored for 30 days, then the data is deleted for good. Details on the account deletion page.
Contact
Did not find the answer? Write to us at suport@rekid.md and we will reply as soon as we can.